Safe and Responsible Gaming

aq1111's commitment to responsible gaming

We believe gaming is for enjoyment — not stress. At aq1111, your protection is backed by deposit limits, self-exclusion, time-out and 24/7 support in Bengali.

Why is responsible gaming important?

Online gaming is a popular form of entertainment for millions of people. However, as with any form of entertainment, moderation and awareness are essential here too. aq1111 always believes that gaming should be a source of fun, excitement and leisure — never a cause of financial pressure or mental distress.

To ensure responsible gaming on our platform, we provide multiple protective tools. Our goal is for every player's experience to remain safe, within limits and enjoyable. If you or someone you know is facing problems because of gaming, our support team is here for you.

Following the responsible gaming policy at aq1111 means not only keeping yourself safe — it also means fulfilling your responsibility toward your family and society. Below you will find all our protective tools, self-assessment checklist and ways to get support in detail.

21+

For those aged 21 and above only

Opening an account, playing games and taking part in any betting activity at aq1111 is only for those aged 21 and above. Age is verified at the time of registration and we take strict measures to prevent underage access. Be careful to ensure that children or teenagers around you cannot access your account.

Our protective tools

aq1111 provides these tools to help you stay in control of your gaming.

Deposit Limit

You can set a maximum daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately. A 24-hour waiting period applies if you want to increase the limit.

Session Time Limit

Control how long you play in one sitting. After a set time the system will automatically remind you and, if needed, end the session.

Time-Out

Take a break from gaming for anywhere from 24 hours to 30 days. While the time-out is active you will not be able to log in or place bets — just rest.

Self-Exclusion

Choose self-exclusion to close your account completely for the long term — for 3 months, 6 months, 1 year or permanently. Opening a new account is also not possible during self-exclusion.

Activity History

View a detailed history of all your bets, deposits and withdrawals. Analyse your own spending patterns and make informed decisions.

24/7 Support in Bengali

If you are concerned about gaming, speak with us in Bengali via live chat at any time. Our team is always ready to help you.

Self-Assessment — Are you at risk?

If the answer to any one of the questions below is "yes", please contact our support team.

  • Are you spending more money than you can afford?
  • Are you placing bets repeatedly to try to win back money you have lost?
  • Are you lying to family or friends about your gaming?
  • Are you skipping work, study or sleep to play?
  • Do you feel restless or irritable when you are not gaming?
  • Have you tried to stop playing but been unable to?
  • Is your debt increasing or your savings decreasing because of gaming?
  • Are you spending your family's money on gaming without their knowledge?

Best practices for safe gaming

Following these simple habits makes responsible gaming much easier.

  1. Set a budget before you start playing and do not go beyond that limit.
  2. See gaming as entertainment, not as a source of income.
  3. If you lose, do not try to chase your losses.
  4. Do not play for longer than a set time in one sitting — take breaks.
  5. Do not play games while under the influence of alcohol or other substances.
  6. Share your gaming experiences openly with family and friends.
  7. If you are under mental stress, take a break from gaming and seek support.

How to use the tools

Log in to your account to activate these tools easily.

Set a deposit limit

Go to Account Settings → "Responsible Gaming" section → select "Deposit Limit" → set your daily/weekly/monthly limit.

Activate Time-Out

Account Settings → "Take a Break" option → choose a duration → confirm. It will take effect immediately.

Request Self-Exclusion

Contact us via live chat and request self-exclusion. We will close your account for the duration of your choice.

Need help? We are here

Our team is by your side 24 hours a day for any issue related to gaming.

aq1111 Support Centre

For any responsible gaming request — setting deposit limits, self-exclusion, closing your account or simply wanting to talk — our Bengali-speaking team is always ready.

24/7 Live Chat
Instant support in Bengali. You can chat without logging in to your account.

Email Support
[email protected] — email us for detailed requests or confidential matters.

Enjoy safely —
take a break when you need to

Responsible gaming does not mean less enjoyment — it means enjoyment that lasts longer and stays safe. Play with us today and enjoy within your limits.

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Frequently Asked Questions

Answers to common questions about responsible gaming.

After logging in to your aq1111 account, go to the "Account Settings" section. Click on the "Responsible Gaming" option there to set a daily, weekly or monthly deposit limit. The limit takes effect immediately. You can lower the limit right away, but to increase it you will need to wait 24 hours.

Once self-exclusion is activated, your account will be completely closed for a set period of time. During this period you will not be able to log in, place bets, or open a new account — any such attempt will not be accepted. Self-exclusion cannot be cancelled before the period ends. To start self-exclusion, contact us via live chat.

Time-Out is a short-term break — from 24 hours up to 30 days. You can activate it directly from your account settings and your account will reopen automatically once the period ends. Self-Exclusion, on the other hand, is a long-term decision — from a minimum of 3 months up to permanent — and you will need the help of our support team to start it.

No. The minimum age to open an account and play at aq1111 is 21. People aged 18 to 20 are also not permitted to use this platform. Age is verified at the time of registration and additional identity verification may be required in cases of doubt. If you suspect that a minor you know is using an account, please let us know.

First, speak with us in Bengali via our 24/7 live chat — our team will understand your situation and help you, including setting up self-exclusion. You can also email us at [email protected]. Remember, asking for help is a sign of strength, not weakness.

Any balance in your account during self-exclusion remains safe. You can request a withdrawal once the self-exclusion period ends or through our support team. Contact [email protected] for more details.